How to review and resolve Single Sign On (SSO) errors

If your program is configured for SSO and an employee reports that they cannot login, you can review SSO login errors from the administration portal to determine the cause of the problem.


Good to know

  • Most SSO login errors are caused by your IT calling us with a wrong email address


How to review and resolve Single Sign On (SSO) errors

  1. Login to your Administrator account
  2. Click Settings
  3. Select Sign On in the left nav menu
  4. Locate the Single Sign On section
  5. Click the down arrow to the right of the Settings button, select Login Errors
  6. Check the error log to see what email address is being sent over by your IT
  7. Then check the employee’s profile on the Employees tab to see what email address we are expecting
  8. If they don't match, then that’s the issue and you can do one of the following to resolve:
    • Update the email address in the employee’s profile in the administration portal
    • Tell your IT to update the email address in your company’s SSO system


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