Why can't I use certain e-mail addresses for my administrators?

The use of personal e-mail addresses is a known security risk. Considering your administrators have access to employee PII Data (Personally Identifiable Information), it is highly likely that your IT Team already have a policy of not allowing the use of personal e-mail addresses for sensitive logins.

To help you prevent them being used, we block certain domain names. If you try and use a restricted domain for an administrator account, you will see the following error message:

"Sorry, you cannot use this email address (Learn More)."

This doesn't affect your employee accounts, they can use any e-mail address.

Can you turn off this restriction?

Yes, please contact support if you understand the risks and want to allow personal email addresses to be used. We highly recommend that you enable Two Factor Authentication on your account, if you haven't already done so.

Was this article helpful?

0 out of 0 found this helpful

Comments (0 comments)

Article is closed for comments.