Why can't I use certain email addresses for my administrators?

The use of personal email addresses is a known security risk. Considering your administrators have access to employee PII data (Personally Identifiable Information), it is highly likely that your IT team already have a policy of not allowing the use of personal email addresses for sensitive logins.

To help you prevent them being used, we block certain domain names. If you try to use a restricted domain for an administrator account, you will see the following error message:

Sorry, you cannot use this email address (learn more)

Good to know

This doesn't affect your employee accounts, they can use any email address

 

Can you turn off this restriction?

Yes, please contact your account manager if you understand the risks and want to allow personal email addresses to be used.

Good to know

We highly recommend that you enable and use Two Factor Authentication for your administrator accounts, if you haven't already done so

 

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