If your recognition program includes your own company reward/swag catalog, you can stock it with swag or logo merchandise or other unique items like charity donations, pre-paid gift cards that you manage outside of the program, tickets to special events, etc. that your employees can purchase using their reward balance.
Note
You will need to download and process employee orders on a regular basis (ex. weekly or bi-weekly)
Good to know
- The Administrator Dashboard will show a Queued Orders to Process notification
- The downloaded order file gives you all of the relevant detail to be able to organize the delivery or fulfillment
How to process your company reward/swag catalog orders
- Login to your Administrator account
- Click Redeem tab, select Your Orders
- Click Process Orders, select Catalogue (x)
- A CSV file will automatically download
- Fulfill the orders listed in the CSV orders file using whatever process your company uses for your reward catalog items
Warning!
- When you process the orders in the Administrator portal, they will be flagged as Downloaded
- No other action will happen in the recognition program
- It is then your responsibility to follow through with fulfilling the orders using whatever process your company uses
How to cancel a company reward/swag catalog order
- Login to your Administrator account
- Click Redeem tab, select Your Orders
- Click View button to the right of the order you want to cancel
- Click 3 dot ellipsis in top right corner of the order, select Cancel Order
- In the popup, click Confirm to cancel the order
Note
This will automatically credit the value back to the employee's balance and the Order Status will change to Cancelled
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