How to process Payroll orders

If your Recognition program includes Payroll rewards, your employees can transfer their account Balance into a Payroll deposit.

Good to know

• You will need to manually process Payroll Redemption orders on a regular basis (ex. Bi-weekly)
• Note that the Administrator Dashboard will show a Queued Orders to Process notification
• When you process the orders in the Administration system, they will get flagged as Downloaded.  No other action will happen in the Recognition program.  It is then your responsibility to follow-through with fulfilling the Payroll Orders using whatever process your company uses for Payroll transfers.   

How to process Payroll orders

1. Login to your Administrator account
2. Click Redeem tab, select Your Orders
3. Click Process Orders, select Catalog
4. A CSV file will automatically download
5. Fulfil the Payroll Orders listed in the CSV orders file using whatever process your company uses for Payroll transfers

NOTE:  No other action will happen in the Recognition program.  It is your responsibility to fulfil the order.

How to cancel an order

1. Login to your Administrator account
2. Click Redeem tab, select Your Orders
3. Click View button to the right of the order you want to cancel
4. Click 3 dots in top right corner of the order, select Cancel Order