Add/Edit/Remove Administrators

There is one Primary Administrator for your recognition program (initially set when your recognition program was created).  This is the only person who can add/edit/remove other Administrators. 

There are 3 different Administrator roles:

• Full User - Can do everything that the Primary Admin can do, except add/edit/remove other Admins
• Analysis User - Can only view the Analysis, Perks, and Recognition tabs
• Technical User - Can only edit Settings related to Workstars TV, Integrations, SSO, and the Employees tab to view data errors

Good to know

• Your admin account ID/PW is different from your employee account ID/PW
• Do not use shared email boxes for Admin accounts, as this creates a security concern
• To change the Primary Administrator, contact support@workstars.com
• We recommend you enable Two Factor Authorization (2FA) security

How to add an Administrator

1. Login to your Primary Administrator account
2. Click System Settings
3. Click Administrators
4. Click the add a new administrator inline link
5. Fill in the form with Forename, Surname, Email, Role
6. Click Add
   A welcome email with link will be sent to the new Administrator

How to edit an Administrator

1. Login to your Primary Administrator account
2. Click System Settings
3. Click Administrators
4. Locate the Administrator you want to update
5. Click the 3 dots to the right of the Admin, select Edit
6. Update the form
7. Click Update

How to remove an Administrator

1. Login to your Primary Administrator account
2. Click System Settings
3. Click Administrators
4. Locate the Administrator you want to update
5. Click the 3 dots to the right of the Admin, select Delete
6. Click Confirm

How to reset an Administrator's password or two factor authorization

1. Login to your Primary Administrator account
2. Click System Settings
3. Click Administrators
4. Locate the Administrator you want to update
5. Click the 3 dots to the right of the Administrator, select Reset Password or Reset 2FA
6. Click Confirm
   Password Reset: An email with link will be sent to the Administrator
   2FA Reset: No notification email will be sent