There is one Primary Administrator for your recognition program (initially set when your recognition program was created). This is the only person who can add/edit/remove other administrators.
There are 3 other administrator roles in the admin system:
- Full User - Can do everything that the primary admin can do, except add/edit/remove other admins
- Analysis User - Can only view the Analysis, Perks, and Recognition tabs
- Technical User - Can only edit Settings related to Workstars TV, Integrations, SSO, and the Employees tab to view data errors
Good to know
- Your admin system account ID/PW is different from your recognition program employee account ID/PW
- Do not use shared email boxes for admin accounts, as this creates a security concern
- To change the primary admin, contact support@workstars.com
- We recommend you enable Two Factor Authorization (2FA) security for all admin accounts
How to add an administrator
- Login to your Primary Administrator account
- Click System Settings
- Click Administrators
- Click the add a new administrator inline link
- Fill in the form with forename, surname, email, role
- Click Add
Good to know
A welcome email with link will be sent to the new admin
How to edit an administrator
- Login to your Primary Administrator account
- Click System Settings
- Click Administrators
- Locate the Administrator you want to update
- Click the 3-dot ellipsis to the right of the admin, select Edit
- Update the form
- Click Update
How to remove an administrator
- Login to your Primary Administrator account
- Click System Settings
- Click Administrators
- Locate the Administrator you want to update
- Click the 3-dot ellipsis to the right of the admin, select Delete
- Click Confirm
How to reset an administrator's password or two factor authorization
- Login to your Primary Administrator account
- Click System Settings
- Click Administrators
- Locate the Administrator you want to update
- Click the 3-dot ellipsis to the right of the admin, select Reset Password or Reset 2FA
- Click Confirm
Good to know
- Password Reset: An email with link will be sent to the admin
- 2FA Reset: No notification email will be sent
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