Add/edit/remove administrators

There is one Primary Administrator for your recognition program (initially set when your recognition program was created).  This is the only person who can add/edit/remove other administrators. 

There are 3 other administrator roles in the admin system:

  • Full User - Can do everything that the primary admin can do, except add/edit/remove other admins
  • Analysis User - Can only view the Analysis, Perks, and Recognition tabs
  • Technical User - Can only edit Settings related to Workstars TV, Integrations, SSO, and the Employees tab to view data errors

Good to know

  • Your admin system account ID/PW is different from your recognition program employee account ID/PW
  • Do not use shared email boxes for admin accounts, as this creates a security concern
  • To change the primary admin, contact support@workstars.com
  • We recommend you enable Two Factor Authorization (2FA) security for all admin accounts

 

How to add an administrator

  1. Login to your Primary Administrator account
  2. Click System Settings
  3. Click Administrators
  4. Click the add a new administrator inline link
  5. Fill in the form with forename, surname, email, role
  6. Click Add

Good to know

A welcome email with link will be sent to the new admin

 

How to edit an administrator

  1. Login to your Primary Administrator account
  2. Click System Settings
  3. Click Administrators
  4. Locate the Administrator you want to update
  5. Click the 3-dot ellipsis to the right of the admin, select Edit
  6. Update the form
  7. Click Update

 

How to remove an administrator

  1. Login to your Primary Administrator account
  2. Click System Settings
  3. Click Administrators
  4. Locate the Administrator you want to update
  5. Click the 3-dot ellipsis to the right of the admin, select Delete
  6. Click Confirm

 

How to reset an administrator's password or two factor authorization

  1. Login to your Primary Administrator account
  2. Click System Settings
  3. Click Administrators
  4. Locate the Administrator you want to update
  5. Click the 3-dot ellipsis to the right of the admin, select Reset Password or Reset 2FA
  6. Click Confirm

Good to know

  • Password Reset: An email with link will be sent to the admin
  • 2FA Reset: No notification email will be sent

 

 

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