SAML Setup Guide (Office 365/AzureAD)

Step 1 - Get Service Provider (SP) information from Workstars

  • Login to your Workstars administrator account (must be the primary account or technical user)
  • Click on System Settings at the top
  • Then click Sign On from the left-hand menu
  • Click the Setup button next to the Single Sign On (SAML) option
  • Select Office 365
  • From the Service Provider section save a copy of the ACS URL and Entity ID as you will need these in the Step 2

Step 2 - Add Workstars app to Office 365

  • Login to Office 365 as an administrator
  • Click Admin either on the landing page or from the App Launcher menu in the top left
  • At the bottom of the left-hand menu expand Admin centers and select Azure Active Directory
  • On the left menu click Enterprise applications
  • At the top of the right window click + New application
  • You should see a list of categories, ensure All is selected
  • In the right window Add from the gallery section type Workstars in the search box and select it
  • In the new window that opens, scroll down and click the Add button
  • In the Workstars - Overview window, under the Manage heading click the Single sign-on option
  • Select SAML
  • In the first section Basic SAML Configuration, click the edit (pen) icon
  • In the Identifier (Entity ID) box check it contains our Entity ID from Step 1
  • In the Reply URL (Assertion Consumer Service URL) box enter our ACS URL from Step 1
  • Click the Save button at the top and close that window using the X in the corner
  • Leave the default settings in the second section User Attributes & Claims
  • In the third section SAML Signing Certificate, download the Certificate (Base64) to your desktop
  • In the fourth section Set up Workstars, save a copy of the Login URL, Azure AD Identifier and the Logout URL as you will need them in Step 3
  • In the toolbar under the Manage heading click the Users and groups option
  • Click + Add user
  • Select the appropriate users or groups and press Assign (you can add just the user you want to test with and add everyone else later or you can add everyone now)

The app should now be available to the users you specified.


Unfortunately, at this time Microsoft do not provide a way to automatically add it to the Home tab of the users App Launcher. It is listed in the ALL sub tab but users can PIN it to the HOME tab by highlighting the app then clicking on the three dots and selecting Pin to home.

Step 3 - Configure Sign On to use Office 365

  • Log back in to your Workstars administrator account
  • In the top bar select System Settings
  • On the left hand navigation select Sign On
  • Click Setup next to the Single Sign On (SAML) option
  • Select Office 365
  • Scroll down to the Identity Provider Settings section
  • In the SAML SSO URL box, enter the Login URL from Step 2
  • In the Identity Provider Entity ID box, enter the Azure AD Identifier from Step 2
  • Open the Certificate (Base64) that you downloaded in Step 2 with a text editor (e.g. Notepad). It should be in PEM format which looks like the following:
  • Copy and paste the file contents into the x509 Certificate box
  • Enter an appropriate URL in the Remote Logout URL box. If you want the user to logout of Office 365 when they log out of Workstars enter the “Logout URL” from Step 2. If you want them to just log out of Workstars then enter “” to return them to the Office 365 landing page.
  • Leave the NameID as the default “Email”. We also support EmployeeID but configuring Office 365 is outside the scope of this document, please contact support.
  • Click Confirm to save the settings

Step 4 - Test & Enable

The setup is now complete but it is NOT yet visible for employees on the login page.


Please ensure you have an account in Office 365 which has the new App assigned to it and you have an account in our system with the same email address.

When you are ready, you must enable it:

  • On the Sign On page, click the Enable button next to Single Sign On (SAML)
  • Copy the test link
  • Open a Incognito/InPrivate browser tab and paste in the link
  • You should be redirected to the Office 365 login page
  • If you login, you should be redirected back to our system and automatically logged in


If you haven’t already done so, we recommend that you log back in to Office 365 and assign all your users and groups.

  • If the test worked, go back to the other browser window and click the Enable button
  • If you experience any errors please check the settings are correct. If you need further assistance please capture any error message screens and contact support

You have now enabled Single Sign On (SAML) for all employees, to check the login is working:

  • Visit your login URL (not the test one), it should be something like: https://<your-sub-domain> You should be redirected to the Office 365 login page and asked to login. If you are already logged in, you should be redirected back and logged into our system.
  • Employees can also login directly from the Office 365 portal. To test this, open the App Launcher menu and click the app (you may need to find it in the all tab). You should be redirected to our site and logged in.


Below are a few possible errors and how to resolve them.

The Microsoft Sign in says “Sorry, but we’re having trouble signing you in.”

If the reason says something like “The signed in user ‘xxx@yyy.zzz’ is not assigned to a role for the application ‘abfe9cf8-907c-4077-ba5a-552a85ed279b’(Workstars).”, this is usually because you have not assigned all your employees to the app in the AzureAD administration portal.

On our login page it says “Sorry we could not find your account, please contact your HR Team”

Strictly speaking this isn't an error. The reason is that you have tried to login via SAML but the account you have used does not have a matching account in our system. To resolve it simply create an account in our system with the same details. If you are not using email as the nameID please check that the alternative is the same in both systems (e.g. employeeID, extnernaID, etc.) and that it is being correctly sent in the SAML request.

On our login page it says “There is a problem with Single Sign On please contact your IT department.”

This is a general error and means that there is something wrong with the setup. Please check it is setup as described above, if you have followed a different guide (some providers also have their own guides) please start again using this document as a guide. If you have checked everything and cannot find any issues please contact support and we will help you resolve the problem.

I can login from the Identity Providers portal but when I try and login from the Workstars login page it redirects me to a message that says “page not found” or another error

This is usually because you have entered an incorrect SAML SSO URL, please check it is correct. If you have checked and cannot find any issues please contact support and we will help you resolve the problem.

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