SAML Setup Guide (Generic)

Step 1 - Get Service Provider (SP) information from Workstars

  • Login to your Workstars administrator account (must be the primary account or technical user)
  • Click on System Settings at the top
  • Then click Sign On from the left-hand menu
  • Click the Setup button next to the Single Sign On (SAML) option
  • Select Generic
  • From the Service Provider section save a copy of the ACS URL and Entity ID as you will need these in the Step 2

Step 2 - Setup your Identity Provider for use with Workstars

  • Follow the process for adding an application (Service Provider) to your Identity Provider
  • You will need to make a note of the Identity Provider Single Sign On URL, Identity Provider Entity ID and Identity Provider x509 Certificate that you should be provided with during the setup
  • The signature algorithm must be SHA256
  • We also recommend adding a test user at this stage rather than activating it for all users

Step 3 - Configure Sign On to use your Identity Provider

  • Log back in to your Workstars administrator account:
  • In the top bar select System Settings
  • On the left hand navigation select Sign On
  • Click Setup next to the Single Sign On (SAML) option
  • Select Generic
  • Enter your SAML SSO URL. This is provided by your Identity Provider, it may also be called Single Sign On URL.
  • Enter your Identity Provider Entity ID. This is provided by your Identity Provider
  • Paste in your x509 Certificate. This is provided by your Identity Provider, it may be provided in a file (if so open the file in notepad and copy and paste it). It must be in PEM format which looks like the following:
  • Enter your Remote Logout URL. This may be provided by your Identity Provider and is where you would like the employee to be redirected when they logout. A good choice is the landing/dashboard page of your Identity Provider. It should not be the same as the SAML SSO URL or the user will just be logged back in and can never logout.
  • Select the appropriate NameID, by default we use email. We also support EmployeeID but configuring your IDP is outside the scope of this document, please contact support.
  • Click Confirm to save the settings

Step 4 - Test & Enable

The setup is now complete but it is NOT yet visible for employees on the login page.


Please ensure you have an account in your Identify Provider which has the new App assigned to it and you have an account in our system with the same email address.

When you are ready you must enable it:

  • On the Sign On page, click the Enable button next to Single Sign On (SAML)
  • Copy the test link
  • Open a Incognito/InPrivate browser tab and paste in the link
  • You should be redirected to your Identify Provider login page
  • If you login, you should be redirected back to our system and automatically logged in


If you haven’t already done so, we recommend that you log back in to you Identify Provider and assign all your users and groups.

  • If the test worked, go back to the other browser window and click the Enable button
  • If you experience any errors please check the settings are correct. If you need further assistance please capture any error message screens and contact support

You have now enabled Single Sign On (SAML) for all employees, to check the login is working:

  • Visit your login URL (not the test one), it should be something like: https://<your-sub-domain> You should be redirected to your Identify Provider login page and asked to login. If you are already logged in, you should be redirected back and logged into our system.
  • Depending on your Identify Provider, your employees may be able to login directly from the Identify Provider portal. To test this, login to your Identify Provider portal and click the app. You should be redirected to our site and logged in.


Below are a few possible errors and how to resolve them.

On our login page it says “Sorry we could not find your account, please contact your HR Team”

Strictly speaking this isn't an error. The reason is that you have tried to login via SAML but the account you have used does not have a matching account in our system. To resolve it simply create an account in our system with the same details. If you are not using email as the nameID please check that the alternative is the same in both systems (e.g. employeeID, extnernaID, etc.) and that it is being correctly sent in the SAML request.

On our login page it says “There is a problem with Single Sign On please contact your IT department.”

This is a general error and means that there is something wrong with the setup. Please check it is setup as described above, if you have followed a different guide (some providers also have their own guides) please start again using this document as a guide. If you have checked everything and cannot find any issues please contact support and we will help you resolve the problem.

I can login from the Identity Providers portal but when I try and login from the Workstars login page it redirects me to a message that says “page not found” or another error

This is usually because you have entered an incorrect SAML SSO URL, please check it is correct. If you have checked and cannot find any issues please contact support and we will help you resolve the problem.

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