Client Reward (SWAG) Catalog

The Client Reward Catalog add-on allows you to include your own rewards for your employees to redeem, this could be your own suppliers or your company SWAG.

Good to know

  • You can add practically anything you want into your catalog (ex logo merchandise, event tickets, other pre-paid gift cards, charity donations, etc) as long as you are able to fulfill the orders through an existing process
  • You will need to download and process employee orders on a regular basis (ex. Weekly)
  • The downloaded order file gives you all of the relevant detail to be able to organize the delivery or fulfillment
  • When you process the orders in the Administration system, they will be flagged as Downloaded.  No other action will happen in the Recognition program.  It is then your responsibility to follow through with fulfilling the orders using whatever process your company uses for your reward catalog items.
  • See How to process SWAG Catalog orders for additional instructions


How to Setup client Reward Catalog

Step 1 - Settings

  1. Login to your Administrator account (must be the Primary account or Technical user)
  2. Click on System Settings at the top
  3. On the left-hand menu, click Redemption and then select Settings
  4. In the Your Catalogue section, set Your Catalogue = Yes
  5. In the Redemption Enquiry Email box, enter an email for your employees to contact if they have any questions about an order
  6. In the Terms and Conditions box, enter appropriate content. You could add things like how often you are going to process orders and that they responsible for checking the details of their order are correct.
  7. Click Update Settings
  8. On the left-hand menu, click Configure
  9. Click Enable against Your Catalogue

If you are running recognition across multiple countries, instead of just selecting Enable you will need to assign which countries you want your catalogue to show in:

  1. Click on Configure in the redemption section
  2. This lists all the countries in your program
  3. Click on Change next to each country you want the catalog showing in
  4. Click Enable next to Your Catalogue
  5. Repeat this for each country

You should now see a Redeem tab appear in the main menu. If you don't see this, press F5 on your keyboard to refresh the page.


Step 2 - Create your catalog

  1. Click on the Redeem tab
  2. Click Your Catalogue
  3. Click Add Product
  4. Follow the instructions to create your products

You will need the following information to create a product:

  • Product Code
  • Product Name
  • Description
  • Category
  • Delivery method
  • Image (minimum 300px by 300px and PNG, GIF, or JPG format)
  • Country
  • Pricing

Note:  As soon as you add a product it will become visible to your employees and they will be able to order the item using their balance


Step 3 - Managing Orders

As this is your own catalog, you will need to download and fulfill orders.

How to process SWAG Catalog orders

Was this article helpful?
1 out of 1 found this helpful



Article is closed for comments.

Have more questions?
Submit a request