Trend Reports, located under the Analysis tab in the Admin system, are downloadable charts that show statistical trends over the past 12 months.
- Employees - Logged in, Registered, Balances
- Service Awards
- Wall - Entries, Likes
- Recognition - By Company Value, By Employee, Engagement, Frequency, Cross Functional, Financial, Perks
Good to know
- Reports can show entire company or be filtered by Reporting Group
- Only the features currently enabled will have a Trend report
- Click the download cloud icon to download the chart in .png format
- Mouse over each month's data point to view it's value
How to view Trend Reports
- Login to your Administrator account
- Click the Analysis tab, select Trends
- Select a report from the left-nav menu
- If a green Regenerate button appears, click it to refresh the data
- Optional: Click the download cloud icon to download the graph as an image in .png format
Trend Reports explained
Employees
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Licenses
- Tracks total employees who had an account in the month
- Should match monthly invoice
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Logged In
- Shows % of employees who are registered that logged into the system each month
- Target - 50% for online, 30% for offline employees (do not have a company email address)
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Registered
- % of employees who are registered
- Target 95% for online and 80% for offline
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Balances
- Total value of balances (reward that can be redeemed) in employees accounts
- This will steadily rise until peak period at year-end holidays
Service Awards
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Given Per Award Type
- Breakdown of % of award given by week or year of service
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Perks
- If giving Perks in Service Awards, will detail how many each month
Wall
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Number of Entries
- Count of any post on the Wall, whether Recognition, Service Award, Birthday, etc.
- Looking for a consistent level of activity each month, ideally with a ratio of 0.5 to 1 post per employee each month, e.g. if you have 100 employees, there should be between 50 and 100 posts per month
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Number of Employee Likes
- Count of reactions and comments on the Wall
- Simply looking for lots of activity on here
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Number of Director Likes -
- Your Directors/Leaders must be already flagged for this report to work
- We want leaders to be active and visible, as this positively impacts the rest of the business and recognition activity
- Aim for at least 3 interactions per leader per month
Recognition
By Company Value
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By Company Value
- Breakdown of values used alongside recognition
- Do you have any specific targets to drive certain values?
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Financial By Company Value
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Which company values are being rewarded the most?
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Ensure there’s not a specific value that’s being rewarded more than others
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By Employee
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Are recognitions being given by managers or employees?
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Initially you want most being given by managers - they should be the most active at the start
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Over time, you want more peer-to-peer recognition from employees, but managers set the scene
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Engagement
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% of employees giving and receiving recognition
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Always more receiving than giving, due to team awards
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Target is 20%+ giving for online, 12.5%+ giving for offline
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Target is 40%+ receiving for online, 25%+ for offline
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Frequency
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Average Frequency
- Number of hours for a recognition to occur
- This varies depending on company size, the lower the better
- This can be a good stat to communicate to the business, especially if the driver for recognition was low scores on employee surveys around recognition
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Total Per User
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On average, how many recognitions are received by an employee each month
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Anything over 1 is great, minimum is 0.5
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Cross Functional
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% of recognition that was generated from a different department, versus within a department
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What’s good depends on what you want to drive - If you are looking for recognition to break down internal barriers, the more cross functional the better
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Financial
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How many recognitions received financial rewards, versus just recognition
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What's good very much depends on budgets and who can give out reward
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If all employees have budgets, this tends to lean to 70/80% of recognitions getting rewarded
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You still want to see non-financial recognitions given as it demonstrates employees aren’t limiting their recognition activity to their budget
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If budgets are with leaders/managers, this stat goes down to 10-20%
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Ultimately, the more important thing is to ensure recognition activity is high - If it isn’t, reward is used to push activity
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Perks
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How many Perks are issued each month
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Want consistent use of Perks
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