How to approve a Manager-declined Service Award

Managers are always given 30 days’ advance notice of upcoming Services Awards.   They are presented with a Service Award Action notification asking them to Process the Award and add a Congratulatory comment to be automatically posted on the Service Award date.

IF Line Manager Decline is Enabled in Service Award Settings, the Line Manager will also be given the ability to decline the Award from happening.

Good to know

• Line Manager Decline must be set to Enabled in Service Award Settings for the Decline option to be available to the Line Manager
• The Line Manager may decline individual upcoming Services Awards before they are awarded by clicking the Service Award Action checkmark and following the instructions
• If the Line Manager takes no action, the Service Award is automatically approved, regardless of Line Manager Decline switch status
• All Admins will be notified when a Service Award is declined and will be provided a link back into Admin system where they can override the decline up until the Service Award date
• The Line Manager will be notified if an Admin overrides a Service Award that they declined
• Any Reward (Financial or Perk) configured with the Service Award cannot be detached - the entire Service Award needs to be Declined if you want to prevent Reward from happening

How a Line Manager can decline a Pending Service Award

Note: Line Manager Decline must be set to Enabled in Service Award Settings for the Decline option to be available to the Line Manager

1. Prior to the Service Award posting date, login to Line Manager’s account
2. Click the Pending Action checkmark icon (has red/white number count)
3. Click Process next to the Service Award you want to decline
4. Click Prevent Award
5. Enter the Decline Reason and click Submit

How an Admin can override a Line Manager and approve a previously declined Service Award

1. Prior to the Service Award posting date, login to your Admin Account
2. Click Add-ons, then select Service Awards
3. Locate the employee’s Service Award in the list and click Manage
4. Locate the Declined Service Award and click Award
5. Enter a Reason for overriding the Line Manager and click Submit

The list will now show a Decline button in place of an Award button for that Service Award

How an Admin can decline an individual Service Award

1. Prior to Service Award posting date, login to your Admin Account
2. Click Add-ons, then select Service Awards
3. Locate the employee’s Service Award in the list and click Manage
4. Locate the Service Award and click Decline
5. Enter Decline Reason and click Confirm

The list will now show an Award button in place of a Decline button for that Service Award

How an Admin can remove an individual Service Award after it has been posted

1. After the Service Award posting date, login to your Admin Account
2. Click the Wall tab
3. Set Type = Service Award
4. Optionally set a search date range
5. Click Submit
6. Locate the employee’s Service Award in the list
7. Click the 3 dots, then select Remove
8. Read the warning, then click Confirm

Note

• This only removes the Wall entry and not any related data
• Any Reward that was attached to the Service Award will still be paid to the recipient, however you can manually adjust the employee’s reward balance
• This action cannot be reversed