Trend reports

Trend Reports, located under the Analysis tab in the Admin system, are downloadable charts that show statistical trends over the past 12 months.

• Employees - Logged in, Registered, Balances
• Service Awards
• Wall - Entries, Likes
• Recognition - By Company Value, By Employee, Engagement, Frequency, Cross Functional, Financial, Perks

How to view trend reports

1. Login to your Administrator account
2. Click the Analysis tab, select Trends
3. Select a report from the left-nav menu
4. If a green Regenerate button appears, click it to refresh the data
5. Optional: click the download cloud icon to download the graph as an image in PNG format

Trend reports explained

Employees

• Licenses

  • Tracks total employees who had an account in the month
  • Should match monthly invoice

• Logged In

  • Shows % of employees who are registered that logged into the system each month
  • Target 50% for online, 30% for offline employees (do not have a company email address)

• Registered

  • % of employees who are registered
  • Target 95% for online and 80% for offline

• Balances

  • Total value of balances (reward that can be redeemed) in employees accounts
  • This will steadily rise until peak period at year-end holidays

Service Awards

• Given Per Award Type

  • Breakdown of % of award given by week or year of service

• Perks

  • If giving perks in service awards, will detail how many each month

Wall

• Number of Entries

  • Count of any post on the wall, whether recognition, service award, birthday, etc.
  • Looking for a consistent level of activity each month, ideally with a ratio of 0.5 to 1 post per employee each month, e.g. if you have 100 employees, there should be between 50 and 100 posts per month

• Number of Employee Likes

  • Count of reactions and comments on the wall
  • Simply looking for lots of activity on here

• Number of Director Likes

  • Your directors/leaders must be already flagged for this report to work
  • We want leaders to be active and visible, as this positively impacts the rest of the business and recognition activity
  • Aim for at least 3 interactions per leader per month

Recognition by Company Value

• By Company Value

  • Breakdown of values used alongside recognition
  • Do you have any specific targets to drive certain values?

• Financial By Company Value

  • Which company values are being rewarded the most?
  • Ensure there’s not a specific value that’s being rewarded more than others

Recognition by Employee

• • Are recognitions being given by managers or employees?
  • Initially you want most being given by managers - they should be the most active at the start
  • Over time, you want more peer-to-peer recognition from employees, but managers set the scene

Recognition by Engagement

• • % of employees giving and receiving recognition
  • Always more receiving than giving, due to team awards
  • Target is 20%+ giving for online, 12.5%+ giving for offline
  • Target is 40%+ receiving for online, 25%+ for offline

Recognition by Frequency

• Average Frequency

  • Number of hours for a recognition to occur
  • This varies depending on company size, the lower the better
  • This can be a good stat to communicate to the business, especially if the driver for recognition was low scores on employee surveys around recognition

• Total Per User

  • On average, how many recognitions are received by an employee each month
  • Anything over 1 is great, minimum is 0.5

Recognition by Cross Functional

• • % of recognition that was generated from a different department, versus within a department
  • What’s good depends on what you want to drive - If you are looking for recognition to break down internal barriers, the more cross functional the better

Recognition by Financial

• • How many recognitions received financial rewards, versus just recognition
  • What's good very much depends on budgets and who can give out reward
  • If all employees have budgets, this tends to lean to 70-80% of recognitions getting rewarded
  • You still want to see non-financial recognitions given as it demonstrates employees aren’t limiting their recognition activity to their budget
  • If budgets are with leaders/managers, this stat goes down to 10-20%
  • Ultimately, the more important thing is to ensure recognition activity is high - If it isn’t, reward is used to push activity

Recognition by Perks

• • How many perks are issued each month
  • Want consistent use of perks